In an effort to decrease warranty problems, all defective items under warranty must be shipped directly to the factory or warranty repair facility. This will speed up turnaround time by reducing the transit between the customer and warranty location.

Most manufacturers require an RMA (Return Merchandise Authorization) number before they will accept a warranty return.

Call JTI, or the proper warranty facillity, to request an RMA number before returning any defective product to determine the best and fastest solution to the problem. Any defective product shipped to JTI without prior authorization or a RMA number will be refused and returned to the shipper at their expense.

When returning a defective item, be sure to follow these steps:

* Write a brief description of the problem and place it inside the box.
* Be sure to include Your Name and Return Address
* Write the RMA (Return Merchandise Number) on the Outside Box.

We will be happy to assist any customer if there is a problem with their merchandise! Contact us for assistance using the "Contact Us" button on this website!